Trouble shooting and tips

• Cannot view documents after you have uploaded them
• When you click the upload button nothing happens
• Want to upload documents, but the “Upload” button is disabled
• Error message when uploading
• Cannot find an application listed on your active applications?
• Tips for lodging a development application
• Tips for lodging a building approval

Cannot view your documents after you have uploaded them

• Select the Refresh button on the Document Upload page and confirm the documents are listed on screen.  If this does not resolve the issue:
• If another browser opens in the background when you select the Refresh button (the browser will ask if you want to display mixed content).  If it does, select Yes.  If this does not resolve the issue:
• Select the Pending Uploads button and verify if any documents are listed in the Pending Uploads window.  If they are, click on the green ‘Play’ icon to resume the download.  If this does not solve the issue:
• Confirm the time that you uploaded your documents.  Wait at least 10 minutes from the time the last document was uploaded and then re-select the Refresh button.  If this does not resolve the issue:
• Check you have logged on using the URL starting with ‘https’ and not ‘http’.  If you have used the incorrect URL, use the https one instead.  If this does not resolve the issue:
• Contact the customer service team on 62071923.

When you click on the 'Upload' button, nothing happens

For Internet Explorer:

• Select Tools -> Pop-up Blocker -> Pop-up Blocker Settings -> Turn on Pop-up Blocker.  If the option Turn off Pop-up Blocker is displayed, then move to the next step
• Close down the window (but not the browser) and select Tools -> Internet Options -> Security -> Custom Level
• Scroll down the list until you reach the Downloads setting, which is approximately half way down the screen
• Confirm the following settings enabled:
  Automatic prompting for file downloads
  File download
  Font download
• When these settings are enabled, close down all browser sessions, open a new browser, reload eDevelopment and try again.  If this does not resolve the issue:
• Contact the Customer Service Team on 62071923

For Safari:

• Click on the ‘cog’ icon at the top right hand side of the browser and verify the Block Pop-Up Windows option is NOT ticked.
• Close down the window (but not the browser), click on the ‘cog’ icon again and select Preferences -> Security
• Confirm Block pop-up windows checkbox de-selected
• Select Advanced -> Change Settings -> Security -> Custom Level
• Click on: Tools -> Internet Options -> Security -> Custom Level
• Scroll down the list until you reach the Downloads setting, which is approximately half way down the screen and confirm the client has the following settings enabled:
  Automatic prompting for file downloads
  File download
  Font download
• When these settings are enabled, close down all browser sessions, open a new browser, reload eDevelopment and try again.
• If this does not resolve the issue, contact the customer services team on 62071923

For Firefox:

• Select Tools -> Options -> Content
• Verify the Block pop-up windows checkbox is selected.  Close down all windows, open a new browser, reload eDevelopment and try again.
• If this does not resolve the issue, contact the customer services team on 62071923

Want to upload documents, but the “Upload” button is disabled

For DA, this usually means the application is in the incorrect status.  The only time you can upload documents is when the application status is Waiting for Documents or waiting for further information.  If this is the case, contact the customer services team on 62071923 for further assistance.

Error message when uploading

Please contact customer services team on 62071923

Cannot find an application listed on your active applications?

For DA only:
Verify the status of the DA.  If the status is completed, perform a search on the application using either by application number or location.

For DA and BA:
Verify you are logged in under the account the parent application/project was created under.  For example if the application/project was created under your individual account but you have logged in under a company account, you will need to log out and log back in under you individual account in order to access the application/project.  Perform a search on the application/project using the DA/BA project number: If this does not resolve the issue; contact the customer services team 62071923

Tips for lodging a development application

Naming conventions

There is no requirement to use ACTPLA's naming conventions when loading documents. Name the documents in a way that makes sense to you and upload them against the correct document type. eDevelopment will automatically rename them for you. The 25 character free-text field still exists to allow specific naming of your choice.

Draft, save, and submit

When you resume a saved Development Application, please check street address in site details and ensure all parts of eDevelopment wizard are complete before submitting the application wizard. The draft is created when you select the "Save" button on the Development Application wizard. You can move to different sections in the wizard by clicking on any of the form "Steps" that are listed on the left hand side of the screen. If new wizard content is added after you have saved your draft (e.g. new questions), you may be required to provide additional information on the wizard before you can submit.

File Size

Maximum file size is 20mb for document and do not upload zip files. More than 20mb files you need split the document and upload separately.

Request Access to application

If you are not the original applicant for a DA and wants to submit an amendment or more documents, request access  to that application by clicking request access to application icon on the left side of the development application page. Please upload letter of appointment with the request.

Tips for lodging a building approval

Ensure the block and section is correct. You can find the block and section by using the ACTMAPi program on the ESDD homepage.

• When entering in a commencement notice for a company always ensure you select the nominee for the company before continuing further.
• When you enter the description of works ensure you select whether or not the project is DA exempt or DA approved. This selection will appear on the Certificate of Occupancy.
• Remember all items of work must be listed when entering description of work.