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Utility technical regulation
Regulation of services provided by utilities
The Utilities Act 2000 regulates the provision of utility services. We administer part 5 of the Act, which deals with technical regulation obligations of utilities. The obligations, as set out in technical codes and in certain plans or rules established under those codes, relate to:
- the quality of the supplied services (eg pressure or quality of water supply, voltage fluctuations in electricity distribution);
- the standards to which the networks (pipes, cables or other Utility owned infrastructure) are being constructed or maintained;
- the conditions under which a utility provides a new or resized connection to its network including temporary connections;
- who is authorised to work on connections to the network;
- the preparedness for and handling of emergency situations; and
- a utility's meters.
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